Refund Policy

Refund Policy

30 DAY RETURNS

We want your experience with VAVATARA to feel thoughtful, intentional, and meaningful.
If for any reason your order does not feel aligned with you, we accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition
  • Original packaging and included materials must be preserved
  • Products must not show signs of wear or damage

Once approved, refunds will be issued to the original payment method.


VAVA+ ACTIVATED FEATURES

Vava+ products include NFC interaction and Daily Signals digital features.
Once activated, digital functions become immediately accessible. Products showing significant use, alteration or damage after activation may not qualify for a full refund.

If your item arrives damaged or you encounter functional technical issues, our team will always do our best to assist you.


ITEMS NOT ELIGIBLE FOR RETURN

Some VAVATARA pieces are created as part of personalized experiences and therefore may not be eligible for return.
This includes:

  • Personalized or custom‑made items
  • Gift cards
  • Final sale products
  • Items damaged through improper use or handling

EXCHANGES

We’re happy to assist with exchanges for:

  • Incorrect sizing
  • Damaged items
  • Manufacturing defects

Please contact us within 7 days of receiving your order so we can assist you as quickly as possible.


SHIPPING

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The product arrived damaged
  • A verified defect is present

Original shipping fees are non‑refundable.


OUR APPROACH

VAVATARA is built around reflection, ritual, and personal interaction.
Every object is carefully prepared, and we truly appreciate every person who shops with us.
If you need support, we’re always here to help.


CONTACT

info@vavatara.com

Please include:

  • Order number
  • Product name
  • Reason for request
  • Photos if applicable